Shipping Policy

At Telescope Sales Shop, we’re committed to delivering your astronomical equipment with care and precision, just like the celestial observations you’ll make with our products. Below you’ll find all the details about our shipping and returns processes designed for astronomy enthusiasts.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your astronomical needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Tracking included
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Tracking included

Returns & Exchanges Policy

We understand that astronomical equipment must meet exact specifications for your stargazing needs. If you’re not completely satisfied, our policy ensures a smooth return process.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• Items must be in original, unused condition with all original packaging and accessories
• Returns must be initiated within 15 days of receiving your order
• A valid proof of purchase is required

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Subject: Return Request – Order #[Your Order Number]
• Email Body:

  Dear Telescope Sales Shop Team,
  
  I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]).
  
  Item(s) to return: [Product Name(s)]
  Reason for return: [Please specify]
  Preferred resolution: [Refund/Exchange for (specific product if applicable)]
  
  I confirm that the item(s) are in original, unused condition with all packaging intact.
  
  Sincerely,
  [Your Full Name]
  [Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

• Return Authorization Number (RMA)
• Detailed return instructions
• Prepaid return shipping label (for defective items only)

Step 3: Package and Ship

Securely package your item(s) using the original packaging. Include all accessories, manuals, and the completed return form we provide. Affix the return label clearly on the package.

Step 4: Processing Your Return

Once received at our facility (1642 Morris Street, San Antonio, US 78205), we’ll inspect the items within 3-5 business days and notify you via email about your refund or exchange status.

Refund Information

Approved refunds will be processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method:

• Credit Card (Visa/MasterCard/JCB): 3-10 business days to appear on your statement
• PayPal: Typically reflects within 24 hours

Original shipping fees are non-refundable, except for defective items or our error.

Exchange Process

For exchanges:

• Follow the standard return process above
• In your return request, specify the replacement item you prefer
• We’ll ship the new item once we process your return
• Price differences will be charged/refunded as needed

International Returns

For customers outside the United States:

• You are responsible for return shipping costs
• We recommend using a trackable shipping service
• Customs fees are non-refundable
• Processing may take additional 3-5 business days

Damaged or Defective Items

If you receive damaged or defective astronomical equipment:

• Contact us within 3 days of delivery at [email protected]
• Include photos of the damage/defect and packaging
• We’ll arrange a prepaid return label if needed
• Receive replacement or full refund (your choice)

For any questions about our Shipping & Returns policy, please contact our customer service team at [email protected] or call us during business hours.

Clear skies and happy observing!

The Telescope Sales Shop Team