About Our Shop
Who is Telescope Sales Shop?
We are a specialized astronomy equipment retailer based in San Antonio, Texas, serving stargazers worldwide. Our shop offers premium optics and accessories for astronomers of all levels, from beginners to advanced astrophotographers.
What types of products do you specialize in?
We specialize in high-quality astronomical equipment including:
- Telescopes and accessories (eyepieces, Barlow lenses, finders)
- Mounting equipment (counterweights, equatorial wedges)
- Optical filters (blocking filters, L-RGB filters)
- Binoculars and viewing accessories
- Technical equipment (filter wheels, focusers, controls)
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
You may request order modifications within 1 hour of placement by contacting our customer service at [email protected]. After this window, changes may not be possible as we begin processing immediately.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries, excluding some Asian countries and remote regions due to logistical constraints.
Please check during checkout if your location is eligible for shipping.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Via EMS (15-25 business days after dispatch) for orders over $50
How can I track my order?
You’ll receive a confirmation email with tracking information when your order ships. You can track your package using the provided tracking number on the carrier’s website.
Do you insure shipments?
Yes, all shipments include insurance. Standard shipping includes full package tracking and insurance, while free shipping includes basic tracking.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original packaging. To initiate a return, please contact our customer service at [email protected].
Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.
Product Information
How do I choose the right telescope or accessory?
Our product descriptions include detailed specifications to help you make informed decisions. For personalized recommendations, please contact our astronomy experts at [email protected].
Do you offer technical support for your products?
Yes, we provide basic technical support for all products purchased through our shop. Our team can assist with setup questions and general usage guidance.
Are your products covered by manufacturer warranties?
Most of our products come with manufacturer warranties. The warranty terms vary by product and manufacturer. Please check individual product pages for specific warranty information.
Contact & Support
How can I contact customer service?
You can reach us at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM Central Time. Orders can be placed on our website 24/7.
Where is your physical location?
Our warehouse is located at:
1642 Morris Street, San Antonio, US 78205
1642 Morris Street, San Antonio, US 78205
Please note this is not a retail storefront – we operate exclusively online.